How can we help?

Contact support

To help us answer quickly, include your store or company name, which app or channel you use (Shopify, ikas, POS, API), what you expected and what happened, and a screenshot if you can. Please do not send passwords or full card numbers.

Getting started with the Shopify app

1. Install Ino Loyalty from the Shopify App Store. The app opens in your Shopify admin.
2. Enter the connection code you received from Tryino and click Connect.
3. Open Setup and follow the steps: switch on the Ino Loyalty app embed in the theme editor, add the “Earn points” block to product pages, and add the Rewards page to customer accounts. Each step has a button that opens the right place.
4. Place a test order: points appear in the customer's Rewards page and on the order in your admin within a minute.

Getting started with the ikas app

1. Install Ino Loyalty from the ikas App Store and approve the permissions it asks for.
2. Your Tryino team links the store to your Ino Loyalty program.
3. The Rewards panel and the My Rewards page appear on your storefront with no theme changes. Member benefits are applied as ikas campaigns, so prices change in the cart without codes.

Common questions

Do I need an Ino Loyalty account?

Yes. The apps are free to install and connect your store to Ino Loyalty, which you use under an agreement with Tryino. Book a demo to get started.

Which languages are supported?

The apps and the shopper experience are available in English and Turkish. You translate your own program content (reward names, descriptions) in Ino Loyalty.

How do I uninstall?

Remove the app from your Shopify or ikas admin. Your program stays in Ino Loyalty; tell us if you want its data deleted or returned. See the app privacy policies for Shopify and ikas.

A shopper wants their data deleted. What do I do?

Use the privacy tools in Ino Loyalty or write to us; we help you answer within the legal deadline.

Where is the API documentation?

In For developers, with the full API reference. API credentials come with your Ino Loyalty agreement.

CRM implementation customers

If we implemented Microsoft Dynamics 365 for you, write to [email protected] or to your project contact. Include the environment name and, for errors, the time it happened.

Privacy requests

For questions about your personal data, write to [email protected]. See our privacy policy.