Solutions · 02

Customer Insights — Data & Journey

One unified customer profile, AI models that actually get used, and journeys that reach people on the channel they prefer — all in Dynamics 365 Customer Insights.

Customer 360

01

Customer 360

Profiles enriched with measures and predictive models
Track churn risk, CLV, and behavior in one unified profile
An activity timeline that captures every customer interaction

Ready-to-Use AI Models

02

Ready-to-Use AI Models

Prebuilt models: churn prediction, customer lifetime value, product recommendations
Continuously refreshed with your data, keeping segments live
Deploy model output directly into campaigns and journeys

Marketing Journeys

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Marketing Journeys

AI optimizes channel selection based on customer preference
Run A/B tests to identify the highest-performing variations
Trigger-based and segment-based journeys, not just one-off blasts

Omni-Channel Engagement

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Omni-Channel Engagement

Email, SMS, push notifications, and custom channels — one journey canvas
Design and personalize messages directly inside the app
Consistent, individualized experiences across every touchpoint

Connect Any Data Source

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Connect Any Data Source

Native connectors for Dataverse, SQL, Salesforce, SharePoint, Azure Data Lake, and more
Unify fragmented customer data into a single, governed profile
Built on Azure's enterprise-grade security and compliance

Ready to talk it through?

Tell us where you're starting from — we'll take it from there.